To add our sending address to your address book, please follow the instructions below: AOL If you are using AOL, you can ensure that your subscription information is delivered to your inbox by setting your Mail Controls. Here's how: 1. Go to Mail Controls 2. Select the screen name we're sending your e-mail to 3. Click Customize mail Controls for this screen name
For AOL version 8.0: Select allow e-mail from all AOL members, e-mail address and domains. 1. Click next until the save button shows up at the bottom 2. Click save If you haven't received an e-mail from us yet: Please add our "From address" to your AOL address book: 1. Click the Mail menu and select Address Book. 2. Wait for the "Address Book" window to pop up, then click the Add button. 3. Wait for the "Address Card for New Contact" window to load. 4. Paste our e-mail address into the "Other E-Mail" field. 5. Make our From address the "Primary E-Mail" address by checking the associated check box. 6. Click the Save button.If you have already received an e-mail from us: If our e-mail is in your AOL Spam Folder, please open the e-mail and then click the This Is Not Spam button. Next, please add our address into your Address Book as described above. COMCAST 1. Sign into Webmail. 2. On the left navigation menu, click Address Book. 3. Click Add Contact. 4. Under the General tab, in the box under the e-mail Address, enter our e-mail address 5. Click the Add button.
If you have enabled Restrict Incoming e-mail, also do the following: 1. Sign into Webmail. 2. Select Preferences. 3. Select Restrict Incoming e-mail. Note: If Enable e-mail Controls is set to Yes, then you are restricting incoming e-mails. 4. Select Allow e-mail from addresses listed below. 5. Enter our e-mail address, and click the Add button. EARTHLINK 1. Click the Address Book button to open your address book in the browser. 2. Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button). 3. Type in our e-mail address into the e-mail address slot and then click OK. GMAIL If you haven't received a message from us yet, add our e-mail address to your Gmail Contacts List: 1. Click Contacts along the left side of any Gmail page. 2. Click Add Contact. 3. Copy and paste our e-mail address into the primary e-mail address dialog box. 4. Click Save. How to check if our e-mail is in the "spam" folder: 1. Click Spam along the left side of any Gmail page. 2. Check-mark the box next to our newsletter. 3. Click Not Spam button along the top. HOTMAIL If you are using Hotmail, add our e-mail address to your Hotmail Safe List. Here's how: 1. Open your mailbox and click "Options" (upper right hand corner). 2. Click the "Junk E-Mail Protection" link (top of page). 3. Select the "Safe List" link (2nd from bottom). 3. In the space provided (labeled "Type and address or domain", enter our e-mail address. 4. Click "Add" 5. When you see the address you entered in the Safe List box, click OK If you have received a message from us: 1. If our e-mail is in your Junk E-Mail Folder, open the e-mail and click the Not Junk button. 2. Next, check to see if our e-mail address is in your Blocked Senders list. If you see our e-mail address on this list, select it and click the Remove button. 3. Finally, if you have not done so, add our e-mail address into your Safe List as outlined above. MSN 1. Open the e-mail message from us. 2. Click on the “Save Address” link in the toolbar. 3. Check the "Add to Contacts" box and click "Save." YAHOO To ensure your subscription information is delivered to your Yahoo inbox (not the Bulk Mail or Junk Mail folder), you can instruct Yahoo to filter it to your inbox. Here's how: 1. Open your Yahoo mailbox 2. Click Mail Options (upper right hand corner). 3. Click filters 4. Next, click add filter (may also be add link) 5. In the top row, labeled From Header: make sure contains is selected in the pull-down menu. 6. Click in the text box next to that pull-down menu, then enter our e-mail address. (Please select the e-mail address from the list provided, if available). 7. At the bottom, where it says Move the message to: select Inbox from the pull-down menu. 8. Click the Add Filter button again. If you have received a message from us: 1. If our e-mail is getting stuck in your Yahoo Bulk Folder, please open the e-mail and click the Not Spam button. 2. Next, check to see if the e-mail address is in your "Blocked Addresses" list. If you see our e-mail address on this list, select it and click the Remove Block button. 3. Lastly, please set up a filter as outlined above. MOZILLA THUNDERBIRD If you haven't received a message from us yet: You will need to add our e-mail address to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book. 1. Click the Address Book button. 2. Make sure the Personal Address Book is highlighted. 3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other. 4. Under the Contact tab, copy and paste our "From" address, add our e-mail address into the e-mail dialog box. 5. Click OK.
If you have received a message from us: 1. Please check your Junk folder to see if our e-mails have been mistakenly placed there. 2. To prevent this from happening in the future, you need to mark our e-mail as not junk. Do this by right-clicking on our newsletter and choose "Mark -< As Not Junk".
White list your Personal Address Book: 1. From the main drop down menu, select "Tools -< Junk Mail Controls..." This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter. 2. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail". Click OK. ENTOURAGE 2004 Add our e-mail address to your Safe Senders list: 1. From the Tools menu, select Junk e-mail Protection. 2. Choose the level of protection you want to apply to junk e-mail. 3. Click the Safe Domains tab and enter the domain name of trusted domains to exempt messages that you receive from specific domains. Messages from domains listed here will never be treated as junk mail. 4. Click "ok". OUTLOOK EXPRESS If you have received a message from us: 1. Open the e-mail. 2. Left-click the sender icon, or right-click the sender's name. 3. Click "add to contacts". 4. Click "save and close". OUTLOOK 2003 Add our e-mail address to your Safe Senders list: 1. On the Tools menu, click Options. 2. On the Preferences tab, click Junk E-mail. 3. On the Safe Senders tab, click Add. 4. In the Add address, put our e-mail address 5. Click OK. OUTLOOK 2007 Add our e-mail address to your Safe Senders list: 1. Click Options from the Tools Menu 2. From the Preferences Tab, Click the "Junk e-mail" button 3. Click the Safe Senders Tab 4. Add our e-mail address to your safe senders list. ZIMBRA DESKTOP Add our e-mail address to your Address Book: 1. Select the contact and open the contact form. 2. In the Address Book pull-down menu, select the address book where you want to move the contact. 3. Click Save. SBC GLOBAL 1. Go to the SBC Global Mail page and click the Options link. 2. In the Management section, click the Filters link. 3. Click the Add button. 4. In the "From header" rule, in the field to the right of contains, enter our e-mail address. 5. From the Move the message to pull-down list, choose inbox. 6. Click the Add Filter button to save the filter. VERIZON 1. Go to your account and click on the Address Book link in the left column. 2. Select Create Contact. 3. The Add Address Book Entry screen appears. In the e-mail field, type our e-mail address. 4. In the Nickname field, type our e-mail address. 5. Select Save. AT&T 1. Open the e-mail message from the sender you want to add to your address book. 2. Click on the “Add Address ” icon on the right-hand side of the message. 3. Fill out any additional information (although none is required), then click "Save." BLACKBERRY Devices 1. Scroll up to the message header. 2. Get to the field where their name is listed, click the Berry button and then click Show Address. 3. Select and copy that address to the clipboard. 4. Go into Address Book and find the user. 5. Select Save. 6. Click to edit it, and then click the Berry button to add another e-mail address. 7. Paste it in and click Save. GENERAL INSTRUCTIONS 1. Open your e-mail address or contacts book. 2. Add our e-mail address (from our message). For more detailed instructions, contact your service provider. |